I would have more respect for this money grubbing company if they were a robber who held me up at gun point than the way they actually did me.
Each month in
Bank of America's online banking and bill payment I go in and pay my mortgage payment on the second Wednesday of each month.
I do this because that is the date my social security check is deposited.
It takes two days for an electronic transfer to be posted to my mortgage company account from the day it was sent.
Monday, April 11, while I was doing my regular online banking and went to the bill payment page where I scheduled my mortgage payment to be made Wednesday, April 13, and was told it would be posted on April 15,
Today, when I opened my account online I discovered that I was overdrawn by more than $200 --
Bank of America had made the payment April 11.
I immediately called online bill paying at
Bank of America customer service. The only agent I could talk to did not even know how the
Bank of America online bill paying system worked.
He kept babbling that if I scheduled the payment to be made April 13 that it would have to have been deducted April 11 to reach the mortgage company I tried to tell him I did not schedule the payment to reach them April 13 -- rather to be made (deducted from my account) on April 13.
So he transferred me to online banking customer service. The bottom line from that representative was that according to "what she could see" I had scheduled the payment for April 11.
So any checks that come in today will have a hefty service charge connected to them -- if indeed the bank honors them and does not send them back -- as well as a service charge on the mortgage payment they supposedly accepted knowing I didn't have the money to cover it.
I admit, being a senior citizen, I do have "senior" moments. But not senior enough to schedule an online payment knowing that the money would not be deposited to my account for two more days.
If on April 11 I had walked into any branch of
Bank of America and tried to cash a check for the amount of my mortgage payment -- the teller would have refused it.
Yet they accepted the same thing online.
Over the past few years
Bank of America has weeded out any older employees who might know something about banking and replaced them with younger people at half the salary and a fraction of the fringe benefits.
I have a sister-in-law who was a senior vice president with more than 20 years service.
She was terminated in a "reduction of force" manuever.
And she received a year's severance pay -- along with all benefits.
Provided that she signed a letter swearing not to sue
Bank of America for age discrimination for at least five years.
If you doubt this, walk into any branch of
Bank of America and look at the personnel on duty.
You can't be sure whether you should give the teller a check to cash or pick her up and burp her.
Better yet, call
Bank of America customer service -- and keep calling until you find a representative who sounds like he or she can speak and understand basic English.
Just be sure you have plenty of time to spare that day.
My bottom line advice is --
If
Bank of America is your only choice of banks to put your money in...put it in a big Folgers can and bury it in the back yard.
It's going to be a lot safer.